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Betting Rules
These Betting Rules explain the general principles that apply when you place bets or play eligible games through Diamond Aud Casino. They are intended to help Australian players understand how bets are accepted, recorded, settled and reviewed. Product-specific rules, promotional terms and the applicable Terms and Conditions may also apply. By using the betting services, you confirm that you have read and understood the rules relevant to your activity.
General betting requirements
You must be legally permitted to use online gambling services in your location and must comply with all laws that apply to you. You must also meet any age, identity and account requirements that apply before placing a bet. If online gambling is not lawful for you, you must not access or use the betting services.
A player may be required to create and maintain one personal account. Account details must be accurate, current and provided by the account holder. You must not allow another person to use your account, place bets for you or access your account credentials. You are responsible for keeping passwords, verification details and other security information confidential.
Diamond Aud Casino may conduct identity, age, payment, location, security and responsible gambling checks. You may be asked to provide documents or information for these checks. Account access, deposits, withdrawals or betting activity may be delayed or restricted while checks are being completed. Information supplied for verification must be genuine, complete and capable of being verified.
You must not use the betting services for unlawful activity, fraud, money laundering, identity misuse, manipulation of results or any other improper purpose. You must not use software, devices or methods intended to interfere with the normal operation of the website or to obtain an unfair advantage. Suspected misuse may be reviewed and may result in account restrictions, cancellation of affected activity or other action permitted by the applicable terms.
Your responsibility before betting
- Check that you are using the correct account and betting product.
- Confirm that your stake, selection, odds, market, game or other bet details are correct.
- Make sure you understand any product-specific rules before confirming a bet.
- Do not place a bet if you are unsure whether the activity is lawful or suitable for you.
- Only use funds that you can afford to lose.
Placing and accepting bets
A bet is generally treated as a request until it has been received and accepted by the betting system. Entering a selection or pressing a confirmation button does not necessarily mean that a bet has been accepted. You should wait for the confirmation of the bet and keep any reference, receipt or other record shown on screen.
The information displayed at the time of placing a bet may include the selection, market, stake, odds, potential return, game details, event details and applicable conditions. You are responsible for reviewing this information before confirmation. Once accepted, a bet usually cannot be changed or cancelled unless the relevant product rules or applicable law allow it.
A bet may be rejected, suspended, delayed or declined for operational, security, regulatory or product-related reasons. This can happen if a market is closed, an event has started, information is unavailable, a transaction cannot be processed, account checks are incomplete or a bet does not meet the applicable requirements. A bet is not valid merely because a request was submitted.
Where a minimum or maximum stake, transaction condition or other limit applies, it will be shown in the relevant product information or account interface where practical. Limits may differ between products and may be changed in accordance with the applicable terms. You should check the details shown before confirming your activity.
Bets placed in error
If a displayed price, result, balance, game detail or other material item is clearly incorrect, the affected activity may be reviewed and corrected in line with the applicable rules. Technical or obvious errors may include incorrect odds, duplicated transactions, incorrect event information, settlement mistakes or a bet accepted after a market should have been closed. The outcome of a review may depend on the nature of the error and the relevant product rules.
You should report any suspected error as soon as you notice it and should not rely on an incorrect balance, result or payment. If a technical interruption occurs, do not repeatedly submit the same bet until you have checked whether the original request was received. Any confirmed bet remains subject to the records held by the betting system and the applicable terms.
Transactions and account balances
Stakes are normally taken from the available balance or approved payment method connected with your account. You must not attempt to deposit or wager funds that do not belong to you. A transaction may be subject to payment checks, processing requirements, account limits and legal or security controls. The available balance shown in your account may not include pending bets, unsettled activity or transactions still being processed.
Results, settlement and disputes
Bets are settled using the official result, outcome or data source specified for the relevant product. The applicable product rules may explain how a result is determined, including what happens if an event is postponed, abandoned, interrupted, changed, voided or completed under unusual circumstances. Different products may use different settlement methods, so you should read the rules shown for the specific bet.
A bet may be settled as a win, loss, push, void, cancelled transaction or another outcome recognised by the product rules. A void or cancelled bet may be treated differently from a losing or winning bet. Any applicable return is credited according to the settlement information for that product and may be affected by account status, promotional conditions or other lawful requirements.
If a result is later corrected by the relevant official source, the original settlement may be reviewed where the rules permit. An incorrect settlement may be amended, including by correcting an account balance. Diamond Aud Casino may keep records of betting requests, accepted bets, account activity, results and settlement decisions for operational, legal, security and dispute-resolution purposes.
Questions and complaints
If you believe a bet has been recorded, settled or displayed incorrectly, review your account history and the relevant product rules first. You should raise the issue through the available support or complaints process and provide enough information to identify the transaction, such as the date, product, amount and bet reference where available. Do not include unnecessary sensitive information.
A review may require additional information and may take account of system records, transaction history, official results and the terms applying when the bet was placed. The review process does not guarantee that a requested outcome will be changed. If a matter cannot be resolved through the initial process, any further options will depend on the applicable terms and legal requirements.
- Check the bet confirmation and account history.
- Read the product-specific settlement rules.
- Record the relevant bet or transaction reference.
- Submit the issue through the available support or complaints channel.
- Co-operate with reasonable verification or information requests.
Fair play and responsible gambling
Betting should be treated as entertainment, not as a way to make money or recover losses. Outcomes are uncertain, and there is no strategy that guarantees a win. You should set a personal budget before you play, decide how much time you are comfortable spending and stop when you reach either limit. Never chase losses by increasing your stakes or betting more often than planned.
Responsible gambling tools may be available to help you manage your activity. Depending on the service, these may include deposit controls, spend or loss limits, session reminders, account breaks, self-exclusion and access to activity information. A request for a limit or break may be subject to processing requirements, and you should not continue using another account to avoid a restriction.
You should not bet when affected by alcohol, drugs, stress, financial pressure or other circumstances that may affect your judgement. If gambling is causing concern, affecting relationships, interfering with work or study, creating financial problems or making you feel unable to stop, take a break and seek support from an appropriate gambling-help service in Australia.
Diamond Aud Casino may take steps to protect players, promote safer gambling and respond to activity that appears inconsistent with responsible play or account security. This may include providing information, applying a restriction, pausing activity or requesting further checks. These measures are intended to support safer use and do not remove your responsibility to follow the law and the applicable terms.
Keeping these rules current
These general Betting Rules may be updated to reflect changes to products, systems, legal requirements or operational practices. The version available on the website is the version you should review before placing a bet. Product-specific rules and the general Terms and Conditions should be read together with this page. If there is an inconsistency, the applicable product terms or mandatory legal requirement may take priority.