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Privacy Policy
This Privacy Policy explains how Diamond Aud Casino may handle personal information when you visit the website, create or use an account, make transactions, contact support or use related services. We aim to collect and use information fairly, transparently and only for appropriate business, operational, security and legal purposes.
Information we may collect
The information handled by an online casino may vary depending on how you use the website and the services available to you. We may collect information that you provide directly, information created through your account activity, and technical information collected when you use the website. We try to keep the information we collect relevant to the purpose for which it is needed.
Account and identity information
When you register or update an account, we may handle details such as your name, date of birth, residential information, contact details, login details and other information needed to manage your account. We may also ask for information or documents used to confirm your identity, age and eligibility to use the service. Verification documents may contain sensitive personal information, so they are handled for verification, security and compliance purposes.
Payment and transaction information
We may handle records relating to deposits, withdrawals, bets, account balances, bonuses where applicable, payment methods and other transactions. Payment information may be processed with the assistance of payment providers or other specialist service providers. We aim to use payment information only as needed to process transactions, prevent misuse, resolve payment issues, keep accurate records and meet legal obligations.
Technical, device and usage information
When you access the website, we may receive information about your device, browser, operating system, internet connection, approximate location, IP address, pages viewed, session activity and interactions with website features. We may also collect information through cookies and similar technologies. This information can help us operate the website, remember preferences, understand how services are used, maintain security and identify unusual activity.
How we use information
Personal information may be used for the purposes reasonably connected with providing and administering an online casino service. The purpose for using information depends on the type of information, the service requested and our operational or legal requirements.
- To create, maintain and administer your account.
- To confirm identity, age and eligibility where verification is required.
- To process deposits, withdrawals and other account transactions.
- To provide customer support, respond to questions and resolve complaints or technical issues.
- To carry out security, anti-fraud, anti-money laundering and responsible service checks.
- To detect, investigate and prevent unauthorised access, manipulation, misuse and other potentially harmful activity.
- To keep account, payment and transaction records accurate.
- To improve website performance, features, content and user experience.
- To send service messages about your account, transactions, security or important changes.
- To send marketing communications where permitted and where you have provided any consent that is required.
We may use information where it is needed to provide a service you have requested, where it is necessary to protect the security and integrity of the website, where you have consented, or where we are required to do so by applicable legal obligations. You can withdraw consent to marketing at any time by using the available unsubscribe option or by contacting us through the privacy request process described below. Withdrawing marketing consent does not affect essential service messages connected with your account or transactions.
Sharing information with service providers
We may share relevant information with trusted providers that help operate the website and deliver services. These providers may support payment processing, identity verification, fraud prevention, customer support, hosting, information technology, security, communications, analytics or other necessary functions. Providers should receive only the information reasonably needed for their assigned service and are expected to handle it securely.
Information may also be disclosed where necessary to protect users, investigate suspected unlawful or harmful activity, enforce applicable terms, respond to valid legal requests or meet legal obligations. If information is processed by a provider in another country, appropriate handling and security arrangements should apply, subject to the requirements relevant to that processing.
Cookies, security and retention
Cookies and similar technologies
Cookies are small files or similar technologies that can be stored on your device when you visit a website. They may help with essential account functions, sign-in sessions, preferences, website performance, security and general usage analysis. Some cookies may support communications or marketing features where those features are used.
You can manage, block or delete cookies through your browser settings. If you disable certain cookies, parts of the website may not work as intended, particularly features that rely on a secure session or saved preferences. Browser controls may not remove information that has already been collected or stored for other legitimate purposes.
Security measures
We use reasonable administrative, technical and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Access to information may be limited to people and providers who need it for an appropriate business, service, security or legal purpose. No online system, website or method of transmission can be guaranteed to be completely secure, so you should also protect your login details and avoid sharing passwords.
Keeping information
We keep personal information only for as long as it is reasonably required for the purposes described in this policy, including account administration, support, dispute handling, security and record keeping. Some account, verification, payment and transaction records must be kept for a period required by law even after an account is closed or a deletion request is made. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable obligations.
Your privacy rights and requests
Depending on the circumstances and any applicable legal requirements, you may have rights in relation to the personal information we hold about you. These rights are intended to help you understand and control how your information is handled.
- Access: ask for information about the personal information we hold about you and, where appropriate, receive a copy.
- Correction: ask us to correct information that is inaccurate, incomplete or out of date.
- Deletion: ask us to delete personal information where it is no longer required or where deletion is otherwise available. Deletion may be limited where information must be retained for legal, security, transaction or dispute-related reasons.
- Marketing consent: withdraw consent to marketing communications or ask us to stop using your information for direct marketing.
- Questions and complaints: ask how your information is used or raise a concern about its handling.
How to make a request
To exercise your data rights or ask a privacy question, contact support@diamondaudcasino-online.best. Please explain the request clearly and include enough information for us to understand which account or records are involved. We may need to verify your identity before providing information or changing, deleting or restricting access to personal information. This helps protect accounts from unauthorised requests.
We will consider each request and respond within a reasonable timeframe, subject to the nature of the request, the information available and any applicable legal or security restrictions. If a request cannot be completed in full, we will generally explain the relevant reason where permitted. A request to withdraw marketing consent will not normally affect information needed to provide account services, process transactions, maintain security or meet legal obligations.
Changes and questions about this policy
This Privacy Policy may be updated when our website, services, information practices or legal requirements change. The current version will apply to information handled after it is published. We encourage you to review this page from time to time so you remain aware of how information may be collected, used and protected.
If you have a question about this policy, believe that your personal information may be inaccurate, or want to make an access, correction, deletion or marketing consent request, please use support@diamondaudcasino-online.best. We will handle privacy enquiries carefully and may ask for additional information to verify the request and protect your account.