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Responsible Gaming

Gambling should be an enjoyable form of entertainment, not a way to make money or manage financial difficulties. Diamond Aud Casino encourages players in Australia to make informed choices, understand their limits and take a break whenever gambling stops being fun.

Diamond Aud Casino holds a gaming licence issued by the Government of Curaçao under the Curaçao Gaming Control Board (GC).

Gamble for entertainment

Responsible gambling means staying in control of how, when and why you play. Before using any gambling service, consider whether it is suitable for your personal circumstances and whether gambling is permitted for you in your Australian state or territory. Laws and requirements can differ across Australia, so you are responsible for understanding the rules that apply to you.

Gambling outcomes are based on chance. There is no guaranteed strategy, system or betting pattern that can make a player win. Previous results do not predict future results, and a win should not be treated as proof that further gambling will be profitable. You should only gamble with money that you can afford to lose after essential living costs and other financial commitments have been met.

Keep gambling within your plans

Decide how much money and time you are comfortable spending before you begin.
Treat any gambling spend as an entertainment cost, not as an investment or source of income.
Do not gamble with money needed for rent, bills, food, education, medical care or other essentials.
Avoid gambling when you are upset, stressed, tired, under the influence of alcohol or affected by medication.
Do not borrow money, sell possessions or use another person’s funds to continue gambling.
Never chase losses by increasing your stakes or continuing to play in the hope of winning money back.
Take regular breaks and stop when your planned time or spending amount has been reached.

A responsible approach also means being honest with yourself and people you trust. If gambling is affecting your relationships, work, studies, health or finances, it may be time to stop and seek support.

Tools to help you stay in control

Planning before you play can make it easier to remain within your limits. Where responsible gaming features are available, use them to set boundaries that reflect your circumstances. These tools are intended to support your decisions, but they do not remove the need to monitor your behaviour and stop when you have reached your own limit.

Consider setting limits

A deposit limit to control the amount added to your account over a chosen period.
A spending or loss limit to define the maximum amount you are prepared to risk.
A wagering limit to help manage the amount used for play.
A session or time limit to reduce the length of individual gambling sessions.
A cooling-off period to give you time away from gambling before deciding whether to return.
A self-exclusion request if you need a longer or more complete break from the service.

The names, settings and availability of these features may vary. Read the information shown in your account and confirm how a limit works before relying on it. Some limits may apply only after a stated period, while others may restrict activity immediately. If you are unsure, stop playing and seek clarification through the available support channel.

Make your limits practical

Choose an amount that fits comfortably within your budget, rather than an amount based on what you hope to win.
Set your limit before opening a game or placing a bet.
Keep a personal record of your gambling time and spending so you can compare it with your plan.
Do not change a limit during a session because of a loss or an urge to continue.
Use account and device controls where appropriate to reduce temptation.
If you find it difficult to stay within a limit, stop gambling and consider self-exclusion or professional support.

Self-exclusion is an important option for anyone who wants to stop gambling for a defined period or indefinitely. If you choose self-exclusion, follow the instructions provided and do not attempt to create another account or use another person’s account. A self-exclusion request may not automatically cover every gambling service you use, so consider asking other providers about their own exclusion processes.

Recognise the warning signs

Problem gambling can develop gradually, and a person may not notice the change immediately. The amount of money spent is not the only measure. The effect on your thoughts, behaviour, time and relationships is also important. Consider taking a break and seeking help if any of the following apply to you:

You spend more time or money gambling than you planned.
You regularly think about gambling, even when you are working, studying or spending time with others.
You feel restless, irritable or anxious when trying to cut back or stop.
You increase your stakes or gamble for longer to achieve the same excitement.
You chase losses or return soon after a loss to try to recover money.
You hide, minimise or provide misleading information about your gambling.
You borrow money, use credit or sell belongings to fund gambling.
You miss work, study, appointments or family commitments because of gambling.
You argue with people close to you about gambling or withdraw from them.
You feel guilt, shame, stress, low mood or hopelessness connected with gambling.
You gamble to escape personal problems or to change how you feel.
You have tried to stop or reduce gambling but have not been able to do so.

What to do if gambling is becoming difficult

You do not need to wait for a serious financial loss before asking for help. Stop playing, withdraw from gambling activity where appropriate, and speak with someone you trust. A family member, friend, doctor, counsellor or qualified mental health professional may be able to provide practical support. You can also contact a recognised Australian gambling support service for confidential information and counselling options.

If gambling has caused financial pressure, consider speaking with a financial counsellor before taking out further credit or making new borrowing arrangements. If you feel unsafe, are in immediate danger or are thinking about harming yourself, contact emergency services or an urgent mental health service in your area.

Supporting another person can also be challenging. Try to raise the subject calmly, focus on the effect of the behaviour rather than blame, and encourage the person to seek professional assistance. Do not give them money to gamble or take responsibility for covering gambling losses. You may also seek support for yourself.

Age, account and personal safety

Gambling is not for people under the legal gambling age. If you are under 18, do not create or use a gambling account. Adults should take reasonable steps to prevent children and other unauthorised people from accessing their account, device or payment methods.

Keep your login details private and do not share them with friends, family or anyone else.
Use a strong, unique password and update it if you believe it may have been exposed.
Log out after using a shared device and use device security features where available.
Do not allow another person to gamble through your account.
Check account activity and payment records regularly.
Contact the available support team promptly if you notice activity you do not recognise.
Keep gambling apps, devices and security software updated where possible.

Account verification and age checks may be required before an account can be used or certain transactions can be completed. Provide accurate information and respond to reasonable requests for verification. Do not attempt to bypass account controls, identity checks, location requirements or self-exclusion measures.

Our approach

Diamond Aud Casino provides this information to help players make informed decisions. Responsible gaming settings, account controls and support processes may be subject to the applicable rules and the features available through the service. This page does not guarantee that gambling will be risk-free, prevent all gambling-related harm or replace professional advice.

If you want to reduce or stop your gambling, use the responsible gaming options available in your account, follow the self-exclusion process where offered, and contact the available support channel for assistance. If you cannot find the information you need, stop gambling until you have received clear guidance. Your wellbeing and financial safety should always come before continued play.