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Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use Diamond Aud Casino. Please read them carefully before creating an account, depositing funds or taking part in any gambling activity.
1. General terms and acceptance
These Terms & Conditions apply to your use of the Diamond Aud Casino website, account services, games, promotions and any related products or services made available through the site. By accessing the website or creating an account, you confirm that you have read, understood and agreed to be bound by these terms, together with any rules or conditions displayed for a particular game, promotion or service.
If you do not agree with these Terms & Conditions, you must not use the website or open an account. These terms should be read together with any applicable Privacy Policy, Responsible Gambling information, payment instructions, promotional terms and game rules. If a specific promotion or game rule conflicts with these terms, the specific rule may apply to that promotion or game.
Diamond Aud Casino may update these terms from time to time. Changes may be made to reflect legal requirements, changes to services, improvements to security or changes in how the website operates. The latest version will be made available on the website. Your continued use of the website after an update means that you accept the revised terms. You should review this page regularly.
These terms do not remove or limit any consumer guarantee, right or protection that cannot lawfully be excluded under applicable Australian law. Where a provision is found to be invalid or unenforceable, the remaining provisions will continue to operate to the fullest extent permitted by law.
2. Eligibility and account responsibilities
You must be at least 18 years old to use Diamond Aud Casino. You must also be legally permitted to access online gambling services in the place where you are located. It is your responsibility to understand and comply with the laws that apply to you before using the website. Access may not be available in every location, and Diamond Aud Casino may restrict or refuse access where required by law or for operational reasons.
You may only create and use an account for yourself. Accounts must not be opened on behalf of another person, for a business, or for the benefit of someone else. You must provide information that is accurate, complete and current, and you must update that information if it changes.
Account verification
Diamond Aud Casino may ask you to verify your identity, age, location, payment method or source of funds. Verification checks may be required before an account can be fully used, before a withdrawal is processed or whenever information needs to be confirmed. You agree to provide information and documents that are reasonably required for these checks.
If the information supplied is inaccurate, misleading, incomplete or cannot be verified, access to the account may be restricted, suspended or closed. Where permitted by law, transactions may be reviewed and funds may be held while checks are completed. Any action taken will be based on applicable requirements and the circumstances of the account.
Keeping your account secure
You are responsible for keeping your login details confidential and for all activity carried out through your account, unless the activity occurred because of a fault or security failure for which Diamond Aud Casino is responsible. You must not share your password, allow another person to use your account or leave your account accessible on a shared device.
- Tell Diamond Aud Casino promptly if you suspect that your account has been accessed by someone else.
- Use a strong, unique password and keep your device and software up to date.
- Do not attempt to create duplicate accounts or bypass an account restriction.
- Do not use another person's payment method or account details without proper authorisation.
- Co-operate with reasonable security, identity and anti-fraud checks.
3. Deposits, withdrawals, games and promotions
Funds must be deposited using a payment method that belongs to you or that you are authorised to use. Available payment methods, minimum or maximum transaction amounts, processing requirements and any applicable fees will be shown through the website or at the relevant stage of a transaction. You should check the details before confirming a deposit or withdrawal.
You must not use Diamond Aud Casino as a bank account, money transfer service or way to move funds for another person. Transactions may be monitored for fraud, money laundering, payment abuse and other unlawful activity. A transaction may be delayed, rejected, reversed or reviewed where there is a reasonable compliance, security or technical concern.
You are responsible for ensuring that deposited funds are intended for gambling and that you can afford to lose them. You should only deposit money that is available for this purpose. A deposit does not guarantee that a withdrawal will be approved, as account verification, payment checks and other applicable requirements may need to be completed.
Game play and settlement
Games must be played in accordance with the rules displayed for the relevant game. Outcomes are determined by the applicable game system and recorded information. In the event of an obvious technical error, display error, interrupted connection or other malfunction, Diamond Aud Casino may review the affected activity and correct the account balance or transaction where appropriate.
You are responsible for checking your balance, bets, results and transaction history. If you believe that a result, balance or transaction is incorrect, you should raise the issue as soon as possible through the available support process. A game or service may be temporarily unavailable because of maintenance, technical issues, security checks or circumstances outside reasonable control.
Promotions and bonuses
Promotions, bonuses, free plays and other offers are subject to their own terms. These terms may include eligibility requirements, registration conditions, expiry dates, wagering or play-through requirements, game restrictions, maximum benefits and withdrawal conditions. You should read the full promotional terms before accepting an offer.
Unless the relevant offer says otherwise, only one offer may be available to an eligible account. Diamond Aud Casino may withdraw, change or refuse a promotion where there is suspected abuse, error, duplicate participation, account irregularity or a breach of the promotional terms. Any promotional balance may be removed if the offer was granted incorrectly or obtained through prohibited conduct.
- Check the offer terms before opting in or placing qualifying bets.
- Use only the account that is registered in your name.
- Do not use software, accounts or payment methods to manipulate an offer.
- Do not use multiple accounts to claim the same benefit.
- Check whether a bonus must be used before a stated expiry date.
4. Responsible gambling and prohibited conduct
Gambling should be treated as entertainment, not as a way to earn income, recover losses or solve financial problems. Set a budget before you play and avoid gambling with money needed for living expenses, bills or other essential commitments. Never gamble when you are under the influence of alcohol or other substances, upset, or trying to chase previous losses.
Diamond Aud Casino may provide tools and information to help you manage your play. Depending on the services available, these may include deposit controls, account limits, time reminders, activity information, temporary breaks or self-exclusion. Requests for a restriction or account closure should be made through the available account or support process. You must not try to avoid a restriction by opening or using another account.
If gambling is causing concern for you or someone close to you, stop playing and seek independent support. You may also wish to speak with a trusted person or a qualified financial or health professional. Taking a break early can help prevent gambling from becoming difficult to control.
Prohibited activities
You must use the website lawfully and honestly. You must not interfere with the website, games, security systems or other users, or use the service to conduct unlawful activity. You must not attempt to obtain an unfair advantage through manipulation, collusion, fraud, automation or technical exploitation.
- Using bots, scripts, automated tools or unauthorised software.
- Colluding with another player or sharing confidential game information.
- Exploiting a technical fault, pricing error or software vulnerability.
- Using stolen, fraudulent or unauthorised payment details.
- Creating false identities, duplicate accounts or misleading records.
- Attempting to bypass age, location, identity, security or responsible gambling controls.
- Uploading content that is unlawful, threatening, abusive, discriminatory or harmful.
- Interfering with the availability, performance or security of the website.
A breach of these terms may result in a warning, cancellation of an affected transaction, removal of promotional benefits, suspension or closure of an account, or referral to an appropriate authority where required. Any action will be taken subject to applicable law and relevant consumer protections.
5. Website use, privacy, liability and complaints
Website content and intellectual property
The website, including its text, branding, graphics, design, software and other content, is owned by or used with permission by the relevant rights holder. You may use the website for personal, lawful purposes only. You must not copy, reproduce, publish, modify, distribute, reverse engineer or commercially exploit any part of the website unless permitted by law or authorised in writing.
Information on the website is provided for general information and may change without notice. Diamond Aud Casino aims to keep information accurate and available, but does not guarantee that the website will always be uninterrupted, error-free, secure or suitable for every device or purpose. You are responsible for your internet connection, device, software and any associated costs.
Privacy and personal information
Personal information is handled in accordance with the applicable Privacy Policy and relevant privacy laws. Information may be collected and used to provide services, process transactions, verify accounts, meet legal obligations, prevent fraud, protect users and improve the website. By using the service, you acknowledge that necessary checks and communications may be carried out for these purposes.
Liability and events outside control
To the extent permitted by law, Diamond Aud Casino is not responsible for loss caused by your failure to follow these terms, misuse of your account, inaccurate information, an insecure device, an interruption outside reasonable control or unlawful activity by another person. Nothing in these terms excludes liability that cannot lawfully be excluded or limited.
Diamond Aud Casino may suspend, change or withdraw a website feature, game, payment method or other service where necessary for maintenance, security, legal compliance, risk management or operational reasons. If the service is unavailable, you should not attempt to place a transaction until it is restored.
Account closure and complaints
You may request closure of your account at any time through the available account or support process. Diamond Aud Casino may also suspend or close an account where required by law, where verification cannot be completed, where there is suspected fraud or prohibited conduct, or where continued access presents a security or responsible gambling concern. Any remaining balance will be considered in accordance with applicable law, verification requirements and the circumstances of the closure.
If you have a question or complaint about an account, transaction, game result or service, please use the support channel made available on the website. Include enough information for the matter to be identified, but do not send passwords or unnecessary sensitive information. Complaints will be reviewed using the applicable internal process, and further information may be requested before an outcome is provided.
These Terms & Conditions are intended to be interpreted consistently with the laws that apply to the service and to you. Any dispute should first be raised through the available complaints process. Your statutory rights and any applicable dispute resolution options remain unaffected.